Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At The Flower Market, we are committed to delivering fresh, beautiful flowers with care throughout St. George, UT, and the surrounding communities.

• Same-Day Delivery: We offer same-day flower delivery on most local orders placed during our regular business hours. Availability may vary during holidays and peak floral seasons.

• Delivery Areas: We proudly deliver to St. George and many surrounding Southern Utah communities, including Washington, Hurricane, Ivins, Santa Clara, La Verkin, Leeds, Springdale, Cedar City, and nearby areas.

• Delivery Times: While we cannot guarantee a specific delivery time, we make every effort to deliver your order on the requested delivery date.

• Recipient Availability: If the recipient is unavailable, our driver may leave the flowers in a safe location, with a neighbor, or contact the recipient to arrange a successful delivery when appropriate.

• Delivery Information: Please provide a complete delivery address, recipient phone number, and any helpful delivery instructions to avoid delays.

• Substitutions: Occasionally, flower varieties or containers may be unavailable due to seasonal or market conditions. When necessary, we will substitute with blooms of equal or greater value while maintaining the style and color palette of your arrangement.

If you have any questions about your delivery, please contact The Flower Market. We're always happy to help make your flower delivery a wonderful experience.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.